Rapid Response To Changing Customer Needs
ING has more than 8.9 million account holders is one of the largest and leading financial services providers in the Netherlands. ING offers customers convenience, value for money and personal advice. Private and corporate customers can rely on ING financial products in the fi eld of payments, savings, loans, mortgages and investments. ING also sells insurance and pensions
To stay the best internet bank of the Netherlands, it is key to place customer experience as the highest priority. In order to respond rapidly to the changing needs of the customer, the ING internet devision had to deliver more often and faster customer based applications.
By working in small multi-discplinary scrum teams, using modern-, open source software, implementing rigorous test automation and specialized craftsmanship, ING is able to realize short turn around time and a signifi cant time to market.
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